Refund & Exchange Policy

Refund Policy

Return Period
We offer a 30-day return window for all laptop bags purchased directly from our website. The 30-day period begins from the date you receive your order.

Eligible Returns
To be eligible for a return, your item must be:
- In original, unused condition
- In the original packaging
- With all tags and protective materials attached
- Accompanied by the original receipt or proof of purchase

Return Process
1. Email us at customer-support@novelleusa.com to initiate your return
2. We'll provide you with return shipping instructions
3. Ship the item back using a tracked shipping service
4. Retain your tracking number until refund is processed

Refund Method
- Full refund will be issued to your original payment method
- Processing time: 5-7 business days after we receive your return
- Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or defective

Non-Returnable Items
- Items marked as "Final Sale"
- Products with any signs of use or wear
- Items missing original packaging or tags
- Sale or discounted items

Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Include photos of the damage
- We'll cover return shipping costs
- A replacement or full refund will be issued

Questions?
For any questions about returns or our policy, email us at customer-support@novelleusa.com

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.